Incorporating information from sources

An example of how a student has done this is given below. The assessment requires the student to answer the following short answer question:  Why is it important for a case manager to develop rapport with a client? Provide examples of how rapport can be developed. The student found some relevant information on rapport in the manual for the unit they are undertaking (Facilitating Case Management) and a book they found in the Navitas Library. The relevant sections of these sources are given below.

From ACAP’s Facilitating Case Management manual (2015)

From a book called The First Interview by James Morrison (2014)

Then, the student has written their answer and incorporated information from these two sources. Notice that they have paraphrased the information (put it in his own words as much as possible) and have also in-text referenced the information to show the reader where the information comes from.